Privacy Policy

CloudVanguard IT is a managed IT services provider based in Ajax, Ontario, Canada. Our registered address is:

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you request
• To send you information about our services, pricing, or promotions (with your consent)
• To schedule and conduct IT assessments or discovery calls
• To improve our website, services, and marketing communications
• To comply with legal obligations under applicable Canadian law
• To prevent fraud and ensure the security of our systems
• To analyze aggregate, anonymized usage data for business intelligence purposes

We will not use your personal information for purposes materially different from those described in this policy without first obtaining your consent or as otherwise required by law.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, we collect, use, and disclose personal information only with your knowledge and consent, except where the law permits or requires otherwise. Consent may be express or implied based on the context in which information is provided.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at support@cloudvanguard-it.com. Note that withdrawing consent may affect our ability to provide certain services to you.

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Contact form submissions and associated communications are retained for up to two (2) years unless an ongoing client relationship is established, in which case information is retained for the duration of that relationship plus any period required by law.

You may request deletion of your personal information at any time. See "Your Privacy Rights" below.

Our Site uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — necessary for the Site to function. These cannot be disabled.
• Analytics cookies — used to understand how visitors interact with the Site (e.g., Vercel Speed Insights). This data is aggregated and anonymized.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the Site.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include TLS/HTTPS encryption for data in transit, access controls, and secure hosting infrastructure.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a breach that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA.

Under PIPEDA and applicable Canadian privacy legislation, you have the following rights with respect to your personal information:

• Access — You have the right to request access to the personal information we hold about you, and to receive an explanation of how it has been used and disclosed.
• Correction — You have the right to challenge the accuracy and completeness of your personal information and to have it amended as appropriate.
• Deletion — You may request that we delete your personal information, subject to legal retention requirements.
• Withdrawal of Consent — You may withdraw consent to our collection, use, or disclosure of your personal information at any time, with reasonable notice, subject to legal or contractual restrictions.
• Complaint — You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at support@cloudvanguard-it.com. We will respond to requests within 30 days.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The "Last updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

You also have the right to contact the Office of the Privacy Commissioner of Canada at 30 Victoria Street, Gatineau, Quebec K1A 1H3 or by calling 1-800-282-1376.